FAQs
Shopping Information
What types of products does HuGallery sell?
HuGallery specializes in high-quality oil paintings, including abstract art, 3D textured paintings, wabi sabi wall art, minimalist art, art sets, and contemporary decorative oil paintings designed for modern interiors.
Are your oil paintings hand-painted?
Yes. Our oil paintings are handcrafted or hand-finished by skilled artists. Each piece features unique brushwork and texture, ensuring that no two paintings are exactly the same.
Will the painting look exactly the same as the photos?
Due to the handmade nature of oil paintings, slight variations in texture, brushstroke, and color tone may occur. These subtle differences are a natural part of original artwork and add to its authenticity.
How long does it take to create an oil painting?
Production time typically ranges from 10 to 15 business days, depending on the size, complexity, and level of detail of the painting. Custom oil paintings may require additional time.
Are frames included with the paintings?
Unless otherwise stated, paintings are usually shipped unframed and rolled for safe delivery. Framing options may be available upon request. Please check the product description or contact us for details.
Can I request changes during the painting process?
For custom oil paintings, minor adjustments can be requested during the creation process. We aim to ensure the final artwork meets your expectations before completion.
Payment Information
What payment methods do you accept?
We accept secure online payments through major payment providers, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Other local or international payment options shown at checkout
Is my payment information secure?
Yes. All transactions on StunningOilPainting.com are processed through secure, encrypted payment systems. We do not store or have access to your full payment details.
Will I receive an order confirmation?
After completing your purchase, you will receive an order confirmation email with your order details. If you do not receive it, please check your spam folder or contact our support team.
Order & Returns
Do you ship internationally?
Yes. We offer worldwide shipping. Delivery times may vary depending on your location and local customs processing.
How are the paintings packaged?
All paintings are carefully packaged using protective materials to ensure they arrive in excellent condition. Rolled canvas paintings are packed in strong protective tubes.
What should I do if my painting arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damage and packaging. We will assess the issue and offer a suitable solution, such as a replacement or refund.
Can I cancel my order?
Orders can be canceled before painting production begins. Once the artwork is in progress or completed, cancellation may not be possible, especially for custom orders.
How do I contact customer support?
If you have any questions or concerns, please contact us through our website’s Contact Us page. Our support team will respond as quickly as possible.